Last updated: April 2026
Ordo AI operates at ordoai.co.uk. We are the data controller. Contact: hello@ordoai.co.uk
Account data: name, email, hashed password. Usage data: tasks, projects, AI outputs, usage counts. Documents: files uploaded to projects — stored encrypted in AWS S3. Payment data: handled by Stripe. We store only your Stripe customer ID and subscription status. We never see your card details. Technical data: IP address and session information for security purposes.
To provide the Service and generate AI outputs. To manage your account and subscription. To send transactional emails (verification, reminders, receipts). To monitor performance and fix issues. To comply with legal obligations. We do not sell your data. We do not use your data to train AI models.
Contract: processing necessary to provide the Service. Legitimate interests: security monitoring and fraud prevention. Legal obligation: compliance with applicable laws.
We share data only with: • Anthropic — AI processing (your task content is sent to generate outputs) • AWS — document storage • Stripe — payment processing • Resend — email delivery • Cloudflare — DNS and security All processors are bound by appropriate data protection agreements.
Account data: retained while active, deleted within 30 days of account deletion. AI usage logs: retained for 12 months. Documents: deleted when you delete them or your account. Payment records: retained for 7 years as required by financial regulations.
You have the right to access, correct, or delete your personal data. You may export your data by contacting hello@ordoai.co.uk. You may lodge a complaint with the ICO at ico.org.uk. Account deletion is available in Settings.
We use only essential cookies for authentication. We do not use tracking or advertising cookies.
We use encrypted storage, HTTPS, and hashed passwords. Please use a strong unique password.
Content provided to Ava is sent to Anthropic's API to generate responses. We do not use your content to train models. Outputs are not shared with other users.
The Service is not directed at children under 18.
We will notify you of material changes by email.
hello@ordoai.co.uk